Useful Numbers

IVR

Customer Care Numbers	Description	Accessibility
111/121	Customer Care Line	Accessible to all subscribers IVR with option to transfer to live agent
4141	Data Helpdesk	Accessible to all subscribers IVR with option to transfer to live agent
131	Postpaid Helpline	Calling accessible to only Postpaid subscribers
170	170 SMS Customer Feedback Line	SMS Request are received on email wecare@Airtel.com
190	Dealer Helpline	Calling accessible to registered dealer lines/SMS to SWAP available

USSD

Customer Care Numbers	Description	Accessibility
*121#	Self Service Code	Postpaid and Prepaid
*456*2#	Free SMS Balance	All Subscribers
*140* recipient's number #	Call Me Back	All Subscribers
*141*2*phone number#	Family & Friends (To Add numbers)	All Prepaid Subscribers
*141*3#	Family & Friends (To remove numbers)	All Prepaid Subscribers
*141*5#	Family & Friends (To view numbers)	All Prepaid Subscribers
*141*707#	Payphones- Migration (monthly)	All Prepaid Subscribers
*141*710#	Youth Service Package (to opt out)	All Prepaid Subscribers
*141*8*recipient's number#	Credit me	All Subscribers
*141*712*1#	Data Bundles (N5000/30days)	All Subscribers
*141*712*2#	Data Bundles (N10000/30days)	All Subscribers
*141*712*3#	Data Bundles (N500/day)	All Subscribers
*141*712*4#	Data bundles (N1000/30days)	All Subscribers
*141*712*0#	Check Data bundle Usage	All Subscribers
*123#	Balance Confirmation	All Subscribers
*126* recharge pin number#	Recharge card/voucher loading	All Subscribers

SMS

Customer Care Numbers	Description	Accessibility
GET INTERNET SETTINGS	Send the keyword "INTERNET phone make phone model to 232. E.g, to get settings for Nokia N90. Send "internet Nokia N90" to 232	All Subscribers
GET WAP SETTINGS	Send the keyword "WAP phone make phone model to 232. E.g, to get settings for Nokia N90. Send "wap Nokia N90" to 232	All Subscribers
GET MMS SETTINGS	Send the keyword "MMS phone make phone model to 232. E.g, to get settings for Nokia N90. Send "mms Nokia N90" to 232	All Subscribers